Dixa is a global customer service tech company on a mission to create friendships between brands and their customers, break down technology silos and eliminate bad customer service. Our software unifies customer engagement across email, chat, messaging and phone in one platform for a better customer and agent experience.
The problem today is that customer service channels and systems are living in disconnected silos making it impossible for brands to build strong bonds with and retain their customers. The pains and problems are significant and businesses are loosing $75 billion a year due to poor customer service (Forbes 2019).
So in Dixa we’ve build the world’s first and only Customer Friendship platform. Our customer service software is reinventing customer service by empowering brands to build strong bonds with customers via:
Personal and insightful conversations across all channels in one screen wonder
- much like the connection and communication between friends.
One unified data foundation for all channels, conversations, tags, ratings, sentiment
- enabling brands to get deep, actionable and powerful insights into the customer experience
Intelligent realtime routing & automation via presence on agents, events, channels, queues
- boosting agent & customer experience plus efficiency and productivity significantly
Dixa is a truly international company with 14+ nationalities working together in the heart of Copenhagen and with offices in London, Berlin, Kyiv and Lyiv. With customers in 30+ countries, Dixa has experienced incredible growth since it’s global launch in 2018 (1300% MRR growth), quickly becoming one of Scandinavia’s fastest-growing SaaS companies.