Self-Description

Zendesk builds cloud software for better customer service, bringing companies and their customers closer together. With Zendesk, companies engage directly and openly with customers, building more meaningful customer relationships that last a lifetime. More than 30,000 companies, such as Gilt Groupe, Disney and Box, use Zendesk to provide service to more than 200 million people worldwide. Founded in 2007 and based in San Francisco, Zendesk has offices in eight countries and funding from Charles River Ventures, Benchmark Capital, Matrix Partners, Redpoint Ventures, Index Ventures, GGV Capital, and Goldman Sachs. Learn more at www.zendesk.com

Primary Company Info

Headquarters:
San Francisco, United States
Country:
United States
Year Founded:
2007
Active Markets:
Global

NC Company Overview

Zendesk is a software company that provides customer service platforms that enable businesses of all sizes to manage their customer contact and engagement. Providing help and support to customers and also dealing with contacts for other reasons, such as for sales and general inquiries, is key to a business’ reputation. Managing customer contact through different channels and gathering the information and data that comes out of contact centers can be challenging. Zendesk has made it its mission to provide solutions that can simplify contact center management and provide the best value and insights from the wealth of data generated by customer interactions. Zendesk, based in San Francisco, CA, USA has a global outreach and is used by companies all over the world to run their contact centers, and other customer support elements such as online automated help chat systems. The Zendesk Suite is a market leader in customer service software and can be integrated with many other solutions to provide even more benefits. As of June 2019, Zendesk counts among its satisfied business users some major household name companies, including Tesco, Uber, Open Table, Stanley Black & Decker, Airbnb, Slack, and Shopify. It supports businesses from start-up to enterprise thanks to the scalability of its technology.